Replacement Policy

Oxynyc's Replacement Guarantee

Oxynyc's Replacement Guarantee seeks to assist Buyers who have been defrauded on the Platform. The return policy period depends on the product category and the www.oxynyc.com. If at the time of delivery and/or within the applicable return policy period, if any defect is found, then the buyer of the product/s can ask for replacement of the product/s from the www.oxynyc.com subject to the following terms and conditions

  1. 1. Notify www.oxynyc.com of any defects in the product/s at the time of delivery of the product/s and/or within the applicable return policy period and the same product/s will be replaced in return of the defective product/s.
  2. 2. Replacement can be for the entire product/s or part/s of the product subject to availability of the same with the www.oxynyc.com.

Following products shall not be eligible for return or replacement:

  • a. Damages due to misuse of product.
  • b. Incidental damage due to malfunctioning of product.
  • c. Any consumable item which has been used/installed.
  • d. Products with tampered or missing serial/UPC numbers.
  • e. Digital products/services.
  • f. Any damage/defect which are not covered under the manufacturer's warranty.
  • g. Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the products delivered

We may disclose personal information to third parties. This disclosure may be required for us to provide you your access to our Services, to comply with our legal obligations, to enforce our User Agreement, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services. We do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent.

We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

We and our affiliates will share / sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.

Definition: 'Return' is defined as the action of giving back the item purchased by the Buyer to the Www.oxynyc.com on the Oxynyc Platform. Following situations may arise:

  • 1. Item was defective
  • 2. Item was damaged during the Shipping
  • 3. Products was / were missing
  • 4. Wrong item was sent by the Www.oxynyc.com.

We encourage the Buyer to review the listing before making the purchase decision. In case Buyer orders a wrong item, Buyer shall not be entitled to any return/refund.


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